Returns & Exchanges
At Rokid, we want you to be completely satisfied with your augmented reality experience. If you are not happy with your purchase, you can return or exchange your device within 30 days of the delivery date.
Initiate Your Request
Contact our support team via our official website or email to provide your order number and the reason for your return.
Pack Your Device
Ensure the product is in its original condition and packaging, including all accessories, manuals, and cables that were included in the box.
Ship the Product
Affix the provided return shipping label to your package and drop it off at any authorized carrier location for secure transport.
Receive Your Refund
Once our technical team inspects the returned unit, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing